9g99's Privacy Policy — Your Information Is Our Responsibility

1 Data Collection

We collect the following types of information to provide services on the 9g99 platform. This information may be collected directly from you, or automatically from your device and browser.

1.1 Information You Provide Directly

The information you personally provide to us includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information — such as bKash, Nagad, Rocket, or bank account details
• Documents provided for identity verification (such as a national ID card)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

When you use the 9g99 website or app, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of website visits
• Pages you viewed and links you clicked
• Gaming activity history and transaction records

2 Purpose of Data Use

9g99 uses the information it collects only for specific, legitimate purposes. We may use your information for the following:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide casino, sports betting, and other features without interruption.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Age & Identity Verification: To ensure responsible gaming and to prevent access by minors.
• Customer Support: To answer your questions and resolve issues.
• Improvement & Analytics: To improve platform performance and user experience.
• Security: To detect and address fraudulent activity, unauthorized access, and other security threats.
• Legal Obligations: To comply with applicable laws and regulations.

We never sell your personal information to third parties for marketing or advertising purposes without your consent.

3 Cookies & Tracking Technology

9g99 uses cookies and similar technologies to operate the website. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To understand how users interact with our site, which helps us improve our services.

3.2 Cookie Controls

You can control or decline cookies at any time by changing your browser settings. Please note, however, that disabling certain essential cookies may prevent some 9g99 services from working properly.

4 Data Storage & Security

Protecting your personal information is our top priority. 9g99 adopts the highest industry-standard security measures to keep your data safe.

4.1 Security Measures

• SSL Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on our systems is protected with an additional layer of encryption.
• Access Controls: Only authorized personnel can access your information, and only for specific purposes.
• Regular Audits: Our systems undergo regular security testing.
• Firewalls & Security Protocols: Advanced technical defenses to prevent unauthorized access.

4.2 Data Retention Period

We retain your personal information only for as long as it is necessary to provide services or to meet legal obligations. Even after your account is closed, financial transaction records may be retained for a specified period as required by applicable law.

5 Sharing Data with Third Parties

9g99 does not sell your personal information. However, in specific circumstances, we may share limited information with trusted partners to provide our services.

5.1 Circumstances for Sharing Data

• Payment Processors: Limited information is shared with payment service providers to process transactions via bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: With verification services to confirm your identity and age.
• IT Service Providers: With technology partners for website hosting and infrastructure management.
• Legal Authorities: In compliance with valid court orders or lawful requests from government authorities.

5.2 Third-Party Restrictions

All third parties with whom we share information are required to operate under strict confidentiality agreements. They may not use your information for any other purpose without our instruction.

6 Your Rights

9g99 always respects your rights regarding your information. You have the following rights over your personal data:

• Right to Know: You have the right to know what information we hold about you and how we are using it.
• Right to Correction: You have the right to request that any inaccurate information about you be corrected.
• Right to Deletion: In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit the processing of your information.
• Right to Portability: The right to request your own information in a structured format.
• Right to Object: The right to object to your information being processed for a specific purpose.

To exercise these rights, please contact our customer support team. We will process your request within a reasonable timeframe.

7 Privacy of Minors

9g99's services are exclusively for individuals aged 21 and above. We never knowingly collect personal information from anyone under the age of 21.

Age verification during account creation is mandatory. If we have evidence that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has created an account on our platform, please contact us immediately.

8 Changes to This Policy

9g99 reserves the right to update or modify this Privacy Policy from time to time. These changes may generally occur for the following reasons:

• To align with changes in applicable laws or regulations.
• Changes to our services or business operations.
• Adoption of new technology or security measures.
• Improvements based on user feedback and suggestions.

If any significant changes are made, we will notify you by email or through a notice on the platform. Continued use of 9g99 after the new policy takes effect will be considered your acceptance of the updated policy.

We therefore recommend that you review this page regularly and stay updated on any changes.

9 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact us. The 9g99 customer support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.

We treat all privacy-related requests and complaints with the highest priority. After receiving your request, we will make every effort to respond as quickly as possible and within a reasonable timeframe.